Financial Coordinator/Office Manager
Shelley has been with the practice for 26 years. Through years of experience, she is familiar with all aspects of orthodontic treatment. Shelley works closely with all team members to make sure we provide our patients with care that exceeds expectations. Over the years she has had the opportunity to see the dramatic impact a beautiful smile can have on a patient's self-confidence and self-esteem. Shelley is happily married and is the mother of two grown boys. In her spare time, she enjoys gardening, walking her dogs, and traveling with her husband. She also gathers once a month with an amazing group of women, and together they tackle many adventures such as rock climbing, river rafting, snowmobiling, tap dancing, and many other challenging activities.
Laura has been with the practice for 10 years. In addition to her scheduling role, she is a certified orthodontic assistant and is able to assist with any financial concerns. Laura's favorite aspect of orthodontics is working with patients and parents. She understands that most people have busy schedules and works hard to make appointment times as convenient as possible. She is very approachable, and welcomes any concerns patients may have regarding appointment scheduling. Laura has two children, Abigail and Trevor. In her spare time, she enjoys spending time with family and friends, scrapbooking, and tap dancing.
Michelle is the newest member of our team. She has years of experience in customer relations and works well with people from all backgrounds. Her primary goal is to make the first visit as enjoyable and informative as possible. She strives to make every patient smile and laugh, and goes above and beyond to ensure that all new patients have a clear understanding of the value of orthodontic treatment. She is fluent in French and has a good understanding of Spanish. Michelle is originally from New Brunswick and moved to Nanaimo to be with her husband Scott and her dog Ripkin. When not working, she enjoys traveling, running, and long walks. Michelle loves living on the island and enjoying all that BC has to offer.
Certified Orthodontic Assistant
Ann-Louise has been with the practice for five years and has over 15 years of experience in orthodontics. She takes the majority of the diagnostic records that are required at the initial consultation. Ann-Louise takes pride in making the new patient experience truly exceptional. She is very entertaining and loves to see every patient leave with a smile. Ann-Louise lives in North Nanaimo with her husband and two children. She is our ultimate soccer mom. When not at the office, she can be found on the soccer field cheering on one of the local teams.
Certified Orthodontic Assistant
Sherri has been with the practice for six years. She has a very warm and friendly personality, and always comes to work with a smile. Sherri can make anyone laugh, and the minute patients meet her, they understand why she is such an important part of our team. Her favorite aspect of orthodontic assisting are the smile transformations that happen on a daily basis. Our Ladysmith patients may recognize Sherri as she has lived there for 30 years. In her spare time, she enjoys tackling activities with her two sons, camping, gardening, and attempting home renovations.